Warranty Policy

AuroraPeakGear provides a limited warranty for outdoor trousers and apparel against manufacturing defects in materials or workmanship for two (2) months from the date of purchase.

1) What’s covered

Manufacturing defects in materials or workmanship when the product is used as intended and cared for according to the instructions.

2) How to make a claim

Please contact support@aurorapeakgear.com within the two-month period and include:

Order number or receipt (proof of purchase)
Product name/size/colour
Description of the issue and clear photos

We may request the item be returned for inspection.

3) What’s not covered

This warranty does not cover:

Wear and tear from regular use (e.g. fabric abrasion, pilling, fading)
Damage caused by accidents, misuse, negligence, or snagging
Issues arising from incorrect care or not following the care label
Alterations or repairs not authorised by AuroraPeakGear
Damage due to external factors (e.g. fire, flood, other events outside our control)

4) Resolution

If a manufacturing defect is confirmed, AuroraPeakGear will, at its discretion:

Repair the item;
Replace it with the same or a comparable product;
Refund the original purchase price.

5) Limitations

This limited warranty applies only to the original purchaser and to products bought from AuroraPeakGear.com or authorised channels. Liability is limited to repair, replacement or refund of the affected product. This policy does not extend to indirect or consequential losses.

6) Contact

Information about the company

AuroraPeakGear is operated by Aeon Intellect LLC, a Limited Liability Company registered in the State of Colorado, United States.

Store Name: AuroraPeakGear
Company Name: Aeon Intellect LLC
Company Number: 20241422552
Date of Organization: April 16, 2024
Company Address: 3435 S Inca St APT C
Englewood, Colorado 80110, United States

Contact Us:

Email: support@aurorapeakgear.com
Tel: +44 7438 255978

Business Hours:

Mon - Sat : 9am - 10pm(GMT)
Sunday: 10am - 5pm(GMT)